Week 5- MKTG 3349- AI Powered Marketing
Artificial intelligence has had a big impact on business, especially personalized marketing. Personalized marketing is the practice of creating personalized messages to customers based on their personality. This practice is to improve customer relationships and engagement. Not all businesses can perform such interaction, but most would like to. AI has helped those companies that have high amounts of traffic by creating a personalized message for customers. Many benefits come with using AI for personalized marketing including increased sales, improved customer engagement, savings of money, and better customer service. Some challenges may include privacy concerns, implementation costs, and algorithm bias. I also believe that if some customers were to discover that these messages were from AI they might feel disregarded. (Bretzfield) I do not like interacting with customer service that use AI as I believe that they can only understand so much and it can lead to more issues. But